★★★★★ 1
Dishonest Company
Purchased a Halowview BT7 RV Backup Camera along with the Haloview BTC 129 RV Side Cameras for a little over $550 in September of 2022. Due to a couple of poor reviews on this manufacturer I opted to purchase the 3-year $500-$599 extended warranty for both items at checkout. One of the side cameras went out and when I contacted Asurion they advised me that it was not covered under the warranty that I purchased. They said they will only cover one item at a time on an Amazon order and I was only covered for the $339.57 Backup camera on the order. I tried to point out that I would not purchase a warranty for $500-$599 on something valued at only $339.57. Asurion tried to blame it on Amazon and advised that their terms clearly state they only cover one item per invoice and that I had no warranty on the second item. When questioned about how a consumer is supposed to know this information, they advised that I should have read all their terms on their website. They refused to repair or replace the defective item even after confirming that the policy value was for $500-$599. Total waste of money!
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Reviewed in the United States on March 29, 2024
